FAQs

When goods are shipped into the US, the buyer (“Importer”) is responsible for any fees/taxes/duty that may accrue on the merchandise when it clears Customs and Border Protection (“CBP”). If any duty is owed, CBP will charge a processing fee for clearing the package. Duty and the processing fee are due at the local post office of the Buyer, where the package has been forwarded.

Can I change my order?

Yes, please get in touch with us right away and we will try our best. If your order has already shipped, we will not be able to make any changes.

When will my order ship?

Your order will be shipped within 2-3 business days after date of purchase. We may experience delays during busy seasons and we will try our best to keep you updated! 

How can I check the status of my order?

You will receive an email notification with tracking number (if applicable) when your order is shipped. Please allow 2-3 days for your tracking number to start showing any information of activity. 

What's your privacy policy?

We only collect information necessary to complete your order, get in touch with you regarding your order or send out newsletters that you have signed up for. Your personal information is contained behind secured networks. When you place orders or access your personal information, all sensitive credit card information is handled by Square using a Secure Socket Layer (SSL) system. 

What is your return policy?

Please note that all sales are final. Please read all item descriptions carefully upon placing your order. Contact us if you need help deciding on a roast, blend or other items. At this time, we are unable to accept returns or exchanges but we do want you to be happy with your purchases so please get in touch! However, if a mistake was made when fulfilling your order, we will make it right.

Where is Aroma Maya coffee roasted?

Aroma Maya coffee roasters is located in North River, Nova Scotia. A small town in the Truro area, just a few minutes from downtown Truro! We craft roast exclusively Guatemalan coffee in small batches.

How many cups does a bag of coffee yield?

While this depends on your brewing method of choice, on average you can get about 25 cups! This is based on using a tablespoon/cup.

Can you use Aroma Maya coffees on Keurig machines?

Yes! All you need is a re-usable k-cup which you can fill with freshly roasted coffee! Order whole beans if you like grinding your own coffee or ground if you like to keep it simple. 

Do coffees come ready to be brewed?

Coffees come in both whole beans and pre-ground form. Just make sure you select your preferred form!

What is the best way of storing coffee?

Our coffee bags are designed to keep coffee fresh for as long as possible. After opening your coffee bag, close it well and store it in a dark and cool location. Consuming your bag within two weeks from opening will also guarantee the freshness of your coffee. If you are freezing your coffee beans or grinds, allow them to get to room temperature before brewing a cup! Otherwise, the temperature clash will leave you with a bitter aftertaste in your cup.

What makes Aroma Maya different?

Our exclusively Guatemalan coffees are ethically sourced and organically grown. We roast them in small batches, which you have probably heard of before. But let us explain what this does... Roasting in small batches allows coffee beans to roast evenly to achieve a uniform roasting taste after the process is done. We also use a slow roasting process, which allows the coffee beans natural sugars to caramelize instead of burning them. It's called coffee cherry before it's prepared for roasting. 

​The bags we use to package our coffees are designed to meet the high demands of coffee. Let's be honest... it's very easy to tell good coffee from bad coffee. It is also easy to tell when coffee is not fresh, and packaging plays a big role. Coffee can be very sensitive to UV rays, oxygen and that is exactly why our bags are built with high barrier material that protects coffee from UV rays. We also package our coffee right after it's been roasted, which allows the beans to de-gas in the bag through the de-gassing valve, leaving little to no oxygen inside to spoil its freshness. We have recently transitioned into using eco-friendly, high-barrier bags.